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Partial COD Available

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Frequently Asked Questions

Everything you need to know about thrift items, orders, COD, shipping, returns and delivery.

Thrift & Product Condition

Orders, Payments & COD

Shipping & Delivery

Returns & Exchanges

Missing, Wrong or Damaged Items

Courier & Delhivery

Refunds

Contact & Support

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Frequently Asked Questions

Thrift & Product Condition

Are ThriftRise products new or pre-owned?

What condition should I expect from a thrift item?

Will every minor mark, fade or sign of wear be mentioned?

Why can the actual colour look slightly different from the photos?

Will the same item be restocked?

Orders, Payments & COD

Why is full Cash on Delivery (COD) not available?

Is COD available on every order?

Shipping & Delivery

How long does delivery normally take?

How can I track my order?

What should I do if my shipment is delayed?

Can I change my delivery address after placing an order?

What happens if I am unavailable during delivery?

Returns & Exchanges

What is the return or exchange request window?

Is minor fading or normal thrift wear considered a defect?

Can I exchange an item?

What if an identical replacement is unavailable?

Missing, Wrong or Damaged Items

What should I do if my item is missing, wrong or materially damaged?

Should I record an unboxing video?

How does ThriftRise investigate a delivery claim?

Courier & Delhivery

Which courier partners does ThriftRise use?

What should I do if my parcel appears opened or tampered with?

What should I do if the parcel contents are missing?

Why can a courier investigation take time?

Refunds

How will an approved refund be issued?

Are shipping or return charges refundable?

Contact & Support

How can I contact ThriftRise?

What information should I provide when contacting support?